sales@intactcourier.com
(825) 437-2522

This document can only be used for Intact Courier & Logistics Services originating in and destined for locations in Canada. For information on Intact Courier & Logistics Services, refer to: www.intactcourier.com/services/. For information on Intact Courier Service Guarantee refer to the Intact Courier Terms and Conditions of Services on our webpage. Both are available on www.intactcourier.com.

    1. (a) Intact Courier & Logistics Liability is limited to $2/lbs. with a maximum of $100 Regardless of the circumstances

Unless a greater value is declared in writing by the shipper on our order form, as well as insurance is purchased, the shipper agrees that for claim purposes (including those based upon failure to deliver, misdelivery, damage, loss or theft) Intact Courier & Logistics’ liability is $2/lbs. limited to $100 regardless of the circumstances, including, but not limited to, the gross negligence or negligence of Intact Courier & Logistics and its employees, carriers and/or agents. However, for all late or delayed shipments paragraph 1 (b) below applies. An additional charge must be paid to Intact Courier & Logistics if the shipper wishes to obtain Declared Value protection of $2/lbs. capped at $100 per package. However, Declared Value protection does not protect against late or delayed shipments: see 1 (b) below. The maximum declared Value for a shipment is $20,000, in which case, Intact Courier & Logistics’ maximum liability is $100 calculated $2/lbs. per damaged package. Intact Courier & Logistics does not accept for transportation, and shippers may not declare a value for, articles of unusual value or personal goods. In addition, all jewelry shipments (other than costume jewelry) and all shipment sent using Intact Courier & Logistics are limited to a maximum declared value of $500 per shipment. All shipments containing cheques, phone cards, lottery tickets, gift cards, medical/laboratory equipment, samples such as saliva, blood, pee etc…or other items of a similar nature are limited to a maximum declared value of $100 per shipments. These aforementioned type of shipment are all bounded to $2/lbs. per damage items which is capped at $100.

    1. (b) Limitation of liability for Consequential Losses:

Intact Courier & Logistics shall not be liable for any special, indirect, incidental, consequential, or punitive damages (collectively, the “Consequential Damages”) including, but not limited to, loss of profit incurred by the shipper for any other person or company) as a result of Intact Courier & Logistics (or carrier’s or agent’s) acts or omissions, including, but not limited to, gross negligence or negligence causing damages, failure to deliver, misdelivery, loss or theft of shipment, or late or delayed shipment. In any such event, Intact Courier & Logistics’ liability shall be limited to either a refund or credit guarantee, set forth in the effective Intact Courier & Logistics Canada Terms and Conditions of Service, if the shipment is subject to an applicable Intact Courier & Logistics Service Guarantee). This limitation of liability applies to all shipments, notwithstanding that the shipper has completed the “Declared Value of Shipment” box on the form page and is subject to paying and has paid the additional charges. In no event shall Intact Courier & Logistics be liable for any Consequential Damages even if advised in advance of the possibility of such damages.

    1. Claims Procedure:

Claims for the on-time delivery guarantee, which are not made to Intact Courier & Logistics within 15 days of delivery, or where there is a failure to make delivery, within 9 months from the date of shipment within Canada, are deemed waived. If the shipment is damaged upon arrival, the shipper must notify Intact Courier & Logistics as soon as possible and no later than 30 days from the time the goods were delivered.

The contract for the carriage of goods listed on this record shall be deemed to include and be subject to the terms and conditions contained in the applicable Intact Courier & Logistics Canada terms and conditions of service in effect at the time of shipping, and those prescribed by the law of the jurisdiction where the goods originate.

All shipments are subject to the terms and conditions in the Intact Courier & Logistics Canada Terms and Conditions of service (Stated at www.intactcourier.com), the Intact Courier & Logistics source document for each shipment, and those prescribed by the applicable law of the jurisdiction where the shipment originates. In the event of any conflict between the Terms and Conditions of this document and the Intact Courier & Logistics Canada Terms and Conditions of Service in effect at the time of shipping, Intact Courier & Logistics Terms and Conditions of service shall control.