sales@intactcourier.com
(825) 437-2522

This is the right place to find

All the answers

Have some doubt on your mind?

Most frequent questions


  • Why Intact Courier?
  • Types of packages do we send?
  • Can I get a bigger discount?
  • Does Intact Courier integrate with Shopify?
  • How much does a delivery cost?
  • How do I track my packages?
  • Does Intact Courier integrate with Shopify?
Why Intact Courier?

With the rise of Amazon’s 2-day shipping and other large retailers shifting to e-commerce, where can a local business make its mark when more than half of the customer’s life-cycle sits at the mercy of the main couriers to do a barely tolerable job? I’ve been that customer. Never again do I want to experience such lackluster service and see businesses pick up the pieces those couriers left behind.

Types of packages do we send?

We deliver pretty much anything from A to Z including: Specialty food, clothing, accessories, household items, and wholesale supplies.

Can I get a bigger discount?

Congratulations on finding this hidden gem!
Click here and redeem 40% off on your first delivery. Step for redemption:

  1. Make sure you submitted a quote request – Fill out our question/answer quote form.
  2. click the hidden link above that says “here” and say: “Hey there I would like to redeem my 40% off on my first delivery.”
  3. Wait for us to get back to you with a quote and enjoy a 40% off on your first delivery for discovering this hidden question!
  4. Last but not least, don’t forget to rate us 5 stars on google at: https://g.page/r/CSsKojkciufBEAE/review and let others know about this secret!
Does Intact Courier integrate with Shopify?

Yes! Setup takes just a few minutes and we’ll be able to automatically receive orders from your Shopify store. Have a different shopping cart? Ask us if we integrate contact@intactcourier.com

How much does a delivery cost?

Our same day deliveries are very affordable. Sign-up and we’ll provide a customized quote based on your pickup location and package size. We can guarantee we’re more cost effective and faster than any nationwide carrier.

How do I track my packages?

We provide a tracking number and real-time updates for all packages. Customers will also receive an email notification when the driver is on the way and when the package has been delivered. Please visit our Tracking parcel page to track your package.

Does Intact Courier integrate with Shopify?

Yes! Setup takes just a few minutes and we’ll be able to automatically receive orders from your Shopify store. Have a different shopping cart? Ask us if we integrate at contact@intactcourier.com


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Still want to know more?

Another set of questions


  • What happens if my package gets lost?
  • Do you offer no contact delivery?
  • What kind of vehicles do you have?
  • Do you take signatures?
  • Have any questions on how Intact works?
What happens if my package gets lost?

If the customer or concierge is not available to receive the package, the driver will leave the package at the doorstep and take a picture as proof of delivery. If the driver does not deliver the package, we will refund the cost of the contents of the package. *We are not responsible for missing packages after it has been delivered.

Do you offer no contact delivery?

Yes, all of our deliveries are contact free.

What kind of vehicles do you have?

We have:

  1. CAR – Every package transportation
  2. SMALL VAN – Able to carry 1 standard pallet – Approx Payload 400kg
  3. SHORT WHEEL BASE VAN – Able to carry 2 standard pallets – Total Payload 900kg
  4. LONG WHEEL BASE VANS – Able to carry up to 4 standard pallets – Total Payload 1100kg
  5. LUTON VANS – Able to carry up to 6 standard pallets -Total Payload up to 900kg.
  6. 1- 7.5T VEHICLE – Able to carry up to 10 standard pallets – Total Payload 2,500kg
  7. 7.5 – 18T VEHICLE – Able to carry up to 14 standard pallets – Total Payload 9,000kg
  8. ARTIC – Able to carry up to 26 standard pallets – Total Payload 26,000kg

Do you take signatures?

Yes we do! When you submit a request, please inform us if you would like signature taken. By default, due to COVID-19 restrictions, our courier associates have been instructed not to take signatures unless requested to.

Have any questions on how Intact works?

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